As the trend of online purchasing is increasing, more customers are exploring this new shopping experience. But the most common thing we see during an online shopping, customers often have some product related queries. Having an effective FAQ (Frequently Asked Questions) system can be the right solution for you.
If you want to minimize the amount of time you are investing in answering the queries of your customers, adding a FAQs plugin to your website can help you to save so much time for you. When you use FAQs strategically, they can attract visitors to explore other pages of your site. Also, they can improve your website SEO performance. One thing you should consider when you use FAQs plugin, it must have elegant designs, and usefulness. So that customers can find the right information they are looking for. It will also help them to make their purchase more confidently.
This Multi-Use FAQs Plugin fulfills all the user requirements because it allows you to Display FAQs attractively with Home Page and Browse Page, Display Categories, Ask Questions,FAQ View Page, Table of Content, Create Categories and much more. Here are some more features given below.
- Banner with FAQs Search via AJAX
- Simple & Clear View Page of FAQs
- Reordering of FAQs
- Three Unique Designs Layouts
- Five View Display Categories
- Group FAQs by categories
- FAQs Visibility Privacy
- Rating Feature
Here, we are providing an interactive and easy to follow Multi-Use FAQs Plugin setup & installation guide which will help you to use & configure it properly on your website & maximize the efficiency of your website by showcasing the exciting features. With this help-guide, you will get a better sense of usage when you actually install this plugin on your website.
Installation of this plugin is very easy, but if you still need our expert to install this plugin for you, then you can purchase the service from here: https://socialnetworking.solutions/social-engine/socialenginesolutions-plugin-installation/
Step-by-Step Installation & Tutorial Guide:
** This tutorial assumes that you are already logged in to the Admin Panel.**
If not, then you have to log in first to the admin panel after filling the admin account credentials on your website.
1. Installation of Multi-Use FAQs Plugin:
1. In the Main Menu section, Click on the tab Manage and select “Packages & Plugins” to install this plugin.
2. Our Plugin is based on SE standards so this will get installed on your website as any standard plugin can. Please read the tutorial on installing themes and plugins in SE here: http://help.socialnetworking.solutions/faq/51/how-to-purchase-and-install-ses-products
3. After the successful installation of the plugin as in Step 2 above, under the plugins section, click on “Multi-Use FAQs“.
Once you click on Multi-Use FAQs Plugin, now you will be asked for entering required License Key for plugin activation. Now, your plugin is ready to go!
2. Global Settings
With the help of the Global Settings page, you can configure various important features. Here is a brief list of features you can change which will be applicable for all community members of your website.
- Singular Text for “FAQ”
- Plural Text for “FAQ”
- Display FAQs Menu Item
- Allow to Report FAQs
- Allow to Share FAQs
3. Add & Manage FAQ
All the FAQs created by website users are saved on this page. This section allows the admin to monitor and manage FAQs created by website users. You can delete any FAQ if you find out that it is violating your platform guidelines. You can track any specific FAQ by their name, owner name, Price and date.
If you want to create a new FAQ, you can use the “Add New FAQ” button.
You can create a category for the FAQs by clicking on “Add New Category”. You can choose options like Title, Slug URL, Description, Profile Type to be associated with the category, icon and Thumbnail.
5. Member Level Settings
You can manage visibility of your FAQs for registered members on your site. You can enable or disable the viewing of FAQs to specific member levels by selecting Yes/No as shown below. You can manage settings like Allow Viewing of FAQs, Allow Ask Question, Allow Commenting on FAQs, Allow to Select FAQs as Helpful etc. from this panel.
6. Manage Ask Questions
You can use this page to manage all the questions asked by the users of your website. Also, you can answer any questions by choosing the right links in the given options section.
7. Import FAQs
With the help of this page, you can import FAQs on your website from a CSV file. Site admin can download the template file using the “Download Template File” button as shown in the image. To begin the importing FAQs, click on the Import FAQs button.
Note: Before importing FAQs, please read the given information carefully.
8. Manage Widgetized Pages
All the widgetized pages are shown in this section. You can go to “Layout Editor” by clicking on the respective Widgetize Page Link.
With this step-by-step tutorial guide, we are expecting you have successfully learnt how to use this plugin for your SocialEngine website. These are the key features of this Multi-Use FAQs Plugin We hope you have successfully completed the tutorial guide and are ready to go. You can use this plugin and utilize the new opportunities of engaging with customers.