SocialNetworking.Solutions Premium Support Plans

Please Note (for all Plans)

• All our products come with free Support for 90 days after your purchase. With these Support & Mobile Apps Subscriptions Plans, you can extend your support coverage for plugins, themes and mobile apps from us or continue to use the Free support under Standard plan.
• With these plans, support will be provided by our ticketing system from the Tickets section.
• One to one support via phone, emails, skype, whatsapp or any other means of communication is not included in any of these plans. If you wish to hire our developer to discuss your issues, doubts or queries, then please contact our support team first. We do have separate services for one to one discussions.

Subscription Plans

• Easy cancellation of subscription any time.
• By subscribing to any of our membership plan, you are accepting the recurring payment to us.
• NO REFUND is provided on support payments because we are here to provide the required support services.
• Please remember NO REFUND is available if you want a refund after the app rejected by Apple / Android Play store because we are here to re-submit your app for approval in the respective store.
• Support for below issues will be INCLUDED
  • Plugin or Theme installation on 1 website only.
  • Issues in unmodified copies of our products and SE products as per the plan opted.
  • If you need support on other issues on your website, then our team can decide to provide a resolution for the same based on team availability, severity of the issue and other factors.
• Support for below issues will NOT be included.
  • Plugin or Theme installation on more than 1 website including the development site.
  • Issue which come due to customizations by other 3rd party developers or conflict because of other 3rd party plugins which are not following SE standards in their codes.
  • Installation and upgrade of any other 3rd party developers.
  • Any development to provide integration, new features, design changes and enhancement in our products is not included. You can contact our support team for any custom work.
  • Server assistance or any other support which is out of reach of our support staff.

For Advanced & Ultimate Packs only

• Read full details and complete description of Mobile Apps and Rest API plugin at their product pages:
  • Rest API
  • iOS Mobile App
  • Android Mobile App
• Support for below issues will be INCLUDED:
  • Building app for submitting into the respective app store will be as per the plan subscribed.
  • iOS, Android Mobile Apps and Rest API issues. Only unmodified code will be supported.
• Paid version of both Mobile apps have to be purchased separately. Mobile Apps will not be provided with any of these support plans.
• No support will be provided for Mobile Apps Source Code under any plan. Source code needs to be purchased separately and also the support for source code. Contact our support team for details on mobile apps source code.

* Our Business Hours Timing: Monday to Friday, 9 AM to 7 PM excluding holidays and weekends.

Our Time Zone: GMT + 05:30 . We will make all reasonable efforts to reply to your initial request within the corresponding timeframes.

** Under Platinum plan, we provide live chat support upto plan subscribed/purchased depending on the availability of the team member.

*** Upgrade services will be provided in unmodified copies of our products and SE products as per the plan opted.

~ SNS: SocialNetworking.Solutions

We regularly upgrade our products, so please stay tuned to our Blog Posts, Newsletters, Facebook and Twitter updates.