As we all know support for any business is very important, but if it is provided via a live chat system, then it will definitely increase the trust and conversion of your users on your website.
So we’re really excited and glad to announce the release of our new & amazing “FB Messenger Customer Live Chat Plugin” that enables you to Easily and Quickly integrate the Facebook Messenger in your website. With this plugin you can choose your Facebook Page through which your users will communicate in Live chat with you. This allows your customers to interact with your business anytime with the same personalized, rich-media experience they get in Facebook Messenger.
Web-based FB Messenger Customer Live Chat Plugin helps to add a human factor to your website and effectively assigns your customer service agents to provide real time answers.
Here are The 5 reasons Why Live Chat is Important for Your Website:
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1
Real Time Convenience to Customers
Real time chatting with a customer support expert not only builds customers‘ confidence during their shopping experience, but also helps to improve your conversion rates. Having a real person walk you through a purchase adds confidence and customers tend to spend more than the ones who don’t use live chat. A positive experience leads to a higher average order value, thus your sales are directly affected by live chat.
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2
Live Chat Saves Money
It increases efficiency by allowing live chat agents handle multiple chats simultaneously, thus you don’t need to hire more agents. It also reduces overall helpdesk center costs by lowering the waiting queue time when compared to a call center.
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3
Get Competitive Advantage
It’s never been more important to stand out among your competitors as nowadays. The amount of business rivals is tremendous and is increasing every day. Not only small and medium-sized businesses are recognizing the importance of providing real time customer service, but also corporates like Apple, SKY, Virgin Airlines, and many more are using live chat to be one step ahead of competition.
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4
Build long-term relationships
Satisfied, long-term customers are statistically less likely to switch. As an added bonus, they tend to be less price-sensitive. According to survey, 63% of customers who‘ve used live chat tend to come back rather than the ones who don’t. When customers feel their voice is heard and they chat with a person behind the company, it’s more likely that they’ll have a stronger connection to your business and share their positive experience.
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5
Increase Conversions and Sales
Having a real person walk you through a purchase adds confidence and customers tend to spend more than the ones who don’t use live chat. A positive experience leads to a higher average order value, thus your sales are directly affected by live chat.
We hope after getting this advantageous Knowledge about “FB Messenger Customer Live Chat Plugin”, you all become well aware about the importance of Live Chat for your website.
So If you would like to have this amazing, yet easy to use Plugin for your website as well, then purchase it from here.
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